Quick Answer: How Would U Handle A Difficult Customer?

What do you say to a difficult customer?

Guest Post: What to Say to an Angry CustomerI hear you.

Many experts recommend saying “I understand” but this is wrong.

Thanks for being straight with me.

Sometimes we fail.

You have the right to be angry.

You’re right .

That must have been frustrating .

If I were in your shoes, I’d feel the same way .

I’m going to do my best to help you .More items….

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

How do you handle difficult situations at work?

Here are some guidelines on how to tackle such a meeting: Tell them that you know they wanted that job too. Don’t justify your raise – ‘It was a fair fight’ or ‘I’m more experienced than you’ – but acknowledge how they must feel. Tell them something like, ‘It’s a difficult situation.

How would you calm down an aggressive customer?

DON’TChallenge or threaten the client by tone of voice, eyes or body language.Say things that will escalate the aggression.Yell, even if the client is yelling at you.Turn your back on the client.Rush the client.Argue with the client.Stay around if the client doesn’t calm down.More items…

How do you deal with unhappy customer scenarios?

Put ego aside, and honestly evaluate the situation, as objectively as possible. Apologize, and let them know that you acknowledge an error was made. Being truthful is important in a case like this. Let your customer know that you are working to fix the mistake, and how long it will likely take to be resolved.

What is your weakness best answer?

To properly answer this dreaded interview question, remember: Focus on being self-aware, honest, and dedicated to improvement. If you’ve got these three qualities, your weakness won’t ruin your chances of landing the job. Try to reflect on your real weaknesses and what you’re doing to improve.

How do you handle difficult customers interview question?

How to answer the “how to deal with a difficult customer” interview question.I listened carefully to what the customer had to say.I apologised and empathised with their situation.I confirmed my understanding of their concern.I took responsibility to resolve the issue.More items…•

How would you handle a difficult customer on the phone?

5 Ways to Deal with a Difficult Customer CallMake Empathy the Priority. Situations typically escalate when the customer doesn’t feel understood, or they feel like they’ve had to repeat their situation multiple times. … Keep Your Cool. … Assume Others Can Hear You. … Know When to Involve Management. … Take a Minute.

How do you apologize to a customer?

Follow up with the customer.Say you’re sorry. It sounds obvious, but the first thing you should do is apologize. … Admit you were in the wrong. … Offer an explanation of what happened. … Acknowledge the customer’s goals. … Give a clear next step. … Ask for forgiveness. … Don’t take it personally. … Provide customer feedback options.More items…•

What to say when a customer is yelling at you?

Listen, then say …I’m sorry for this trouble.Please tell me more about …I can understand why you’d be upset.This is important — to both you and me.Let me see if I have this right.Let’s work together to find a solution.Here’s what I’m going to do for you.What can we do to resolve this now?More items…•

What do you say to customer complaints?

Phrases for dealing with “The Legitimate Grievance” customer:“Thank you so much for letting us know about this, Sir/Madam…”“I’m so sorry to hear about this, Mrs Brown…”“I completely understand how you feel, Sir/Madam…”“Thank you so much for your patience/understanding, Mrs Brown…”More items…•

How do you handle stress and pressure?

Some ways of dealing with stress to consider are mindfulness or meditation, getting rid of interruptions or distractions, prioritizing and balancing your work, and using stress as a motivator, among others. Talk about how pressure motivates you.

How can I remove my weakness?

Mild fatigue can often be prevented by changes in lifestyle habits.Get regular exercise. If you feel too tired to exercise vigorously, try taking a short walk.Eat a balanced diet. … Get enough sleep.Deal with emotional problems instead of ignoring or denying them.Take steps to control your stress and workload.