How Do You Say No Customer Service?

How do you politely say no refunds?

Start by acknowledging the refund request and your steps in determining if it was valid.

Then explain your decision to deny the refund.

Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority..

How do I tell my customers no?

7 Ways to Tell Your Customer NoEmpathize with the customer’s situation. … Validate the customer’s emotions while reiterating your intention to help. … Focus on the primacy of the customer and the relationship. … Treat every “no” like the first “no” of the day. … Offer your best alternative first. … Get curious. … Ask for feedback.

What to do if you can’t help a customer?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

What are different ways to say no?

99 Ways to Say NoNot now.Look! Squirrel! (This was the best NO suggestion I received from a commentor on my earlier post. … My word of the year is REST, so I can’t fit another thing in.Nope.No thanks, I won’t be able to make it.Not this time.Heck no.No way, Jose. (Since my husband is named Jose, this is a favorite in our house.)More items…•

Can a company refuse a refund?

Businesses should ensure they always provide a proof of purchase (such as a receipt) for any goods sold. A business is not obligated to offer a refund to a consumer for a change of mind. However, just because retailers are not legally required to offer change of mind returns, doesn’t mean they can’t.

Are refunds required by law?

Businesses with no posted refund policies are liable to the buyer, for up to 20 days from purchase, for a cash refund or a credit. There’s no right to cancel contracts or purchase agreements. … If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase.

How do you say no in a nice way?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

What to do if a seller refuses to refund?

If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment. Click on the payment in your Activity to see the details.)

What can I say instead of no?

Synonymsno. adverb. used for giving a negative answer to something that someone asks or offers you.certainly not. phrase. used for saying no or for refusing permission in a strong clear way.by no means. phrase. … of course not. phrase. … not really. phrase. … on no account/not on any account. phrase. … not likely. phrase. … hardly. adverb.More items…

How do you say no when you say no?

Here’s how you can effectively say no:Say it. Don’t beat around the bush or offer weak excuses or hem and haw. … Be assertive and courteous. … Understand peoples’ tactics. … Set boundaries. … Put the question back on the person asking. … Be firm. … Be selfish.

What is a polite way of saying no?

Ways to Say “No” When it’s Not Interesting to You or Not a Good Match for You. It doesn’t sound like the right fit. I’m not sure I’m the best for it. I believe I wouldn’t fit the bill, sorry.

How do you politely refuse someone?

How to reject someone nicely “‘ I think you are a wonderful person, but I just don’t feel any attraction for you. … ” Straight up and honest. … “‘ Sorry but I’m not interested in a romantic or sexual relationship with you'”. … “‘ I’m not interested in dating right now, but thanks that meant a lot’.” … “‘ … ” … ” … “More items…•

How do you say no respectfully?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t.I wish there were two of me. … Sorry, I’m booked into something else right now. … Sadly, I have something else. … No, thank you but it sounds lovely, so next time. … I’m not taking anything else right now.More items…•

Can online shops refuse to give you a refund?

Online, mail and phone order sales You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

What is a service no?

A service number is an identification code used to identify a person within a large group. … The term “serial number” is often seen as a synonym of service number; however, a serial number more accurately describes manufacture and product codes, rather than personnel identification.

What to do if a company refuses to refund you?

In this guide1 Complain to the retailer.2 Reject the item and get a refund.3 Ask for a replacement.4 Write a complaint letter.5 Go to the ombudsman.

How do you say no in a difficult situation?

Here, then, are 9 ways to defuse the negativity of your having to be negative:Know why you’re saying no. … Recognize that saying no can be stressful. … Figure out how to say no without being hurtful to others. … Look for something positive in the situation. … Take pride in your willingness to stick up for your values.More items…•